ARTIFICIAL INTELLIGENCE
MEETS CUSTOMER SUPPORT
We use our own research in machine learning to create the best reply suggestions possible. Our algorithm does not rely on existing APIs: it is a unique technology. To give the best possible responses, we have developed our own deep learning architecture, a variant of recurrent neural networks.
Chatbots that require manual set-up cannot solve your issues. The ways in which your customers can ask you a question are countless. The conversation also needs to take into account the larger context and history. We developed an automated, self-learning system that can provide a comprehensive solution.
Human time is precious, and bad reply suggestions only waste operator time. We improve response accuracy continuously, and we show operators only high-quality suggestions that save them time.
Our system learns from past conversations to mimic a human operator. All our algorithm needs to make good suggestions are historical chat logs. No costly engineers are required for writing response rules. All new conversations teach the system, making it constantly better.
We access the existing conversation archives. Our algorithm then learns common conversation patterns automatically. After that we are ready to provide response suggestions to your existing CRM.
Overloaded with web chats? Too many emails? Too many incoming customer tweets? Our technology works for any channel.
Our technology can integrated to your favorite chat management software. You do not need to change your workflow, work simply becomes more efficient.
True AI is a London-based artificial intelligence company. Our algorithm learns to reply to conversations, making customer service semi-automatic. This improves customer experience and saves precious service agent time for the hardest queries. Our algorithm is the result of years of research, building on top of cutting edge deep learning breakthroughs.
Expertise in deep learning, machine learning and business experience is what our team is proud of. Prior to True AI, the team has worked in deep learning research at Yoshua Bengio's lab in Montreal and at Amazon Seattle. Their PhD publications have been featured e.g. in MIT Technology Review and NYTimes. We are graduates of UCL, LBS, IIT and CEMS, and alumni of McKinsey and Goldman Sachs, among others.